Refund policy
**On the Clock Design - Return and Refund Policy**
On the Clock Design strives to provide you with the highest quality products and services. We understand that there may be occasions when you need to return a product or request a refund. Please carefully read our Return and Refund Policy to understand your rights and obligations.
**1. Returns**
We accept returns for the following reasons:
a) Defective or Damaged Products: If you receive a defective or damaged product, please get in touch with our customer support team within 10 days of receiving the item. We will guide you through the return process and provide you with a replacement or refund.
b) Incorrect Order: In the event that you receive an incorrect item due to an error on our part, please notify us within [number of days] days of receiving the order. We will arrange for the correct item to be shipped to you or provide a refund.
**2. Refunds**
a) Defective or Damaged Products: If your returned item is confirmed to be defective or damaged, we will offer you a refund or a replacement. The refund will be issued in the original form of payment used for the purchase.
b) Incorrect Order: If you received an incorrect item and choose not to have the correct item shipped to you, we will issue a refund upon receiving the returned product.
**3. Non-Returnable Items**
Certain items are non-returnable and non-refundable, including:
- Customized or personalized products made specifically to your specifications.
- Digital products or downloadable content.
- Gift cards or promotional vouchers.
**4. Return Process**
To initiate a return or refund request, please follow these steps:
a) Contact our customer support team at support@ontheclockdesign.com to inform us about the issue and receive further instructions.
b) Provide relevant information, including your order number, description of the issue, and any supporting documentation such as photographs if applicable.
c) If approved, we will provide you with a return shipping address and any additional instructions necessary to complete the return process.
d) Pack the item securely in its original packaging (if available) or a suitable alternative to prevent any damage during transit.
e) Ship the item back to us using a reputable and trackable shipping service. Please retain the proof of shipment for your records.
**5. Conditions of Returns and Refunds**
a) The returned product must be unused, in its original condition, and returned within [number of days] days of receipt.
b) The customer is responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.
c) We reserve the right to inspect the returned item before approving a refund or replacement.
d) Refunds will be processed within [number of days] days of receiving the returned item.
**6. Customer Satisfaction**
Your satisfaction is our top priority. If you have any concerns or questions about our products or services, please get in touch with our customer support team. We will be happy to assist you and find a resolution to ensure your complete satisfaction.
Please note that this Return and Refund Policy applies to purchases made directly from On the Clock Design. If you purchased our products through a third-party retailer or platform, please refer to their specific return and refund policies.
By engaging in a purchase with On the Clock Design, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy.
If you have any further inquiries, please don't hesitate to reach out to us.
Last updated: 6/20/2023