Shipping policy
**On the Clock Design - Shipping Policy**
Thank you for choosing On the Clock Design for your printing and shipping needs. This Shipping Policy outlines important information regarding the shipment and delivery of your orders. Please review this policy carefully to understand our shipping procedures.
**1. Order Processing Time**
a) Production Time: After placing an order, our production team requires a certain amount of time to process and prepare your items for shipment. The production time varies depending on the specific products ordered and their customization requirements. The estimated production time for each product is provided on the product page.
b) Order Verification: In some cases, we may need to verify your order details or artwork before proceeding with production. This verification process may extend the overall order processing time.
**2. Shipping Methods and Delivery**
a) Shipping Carriers: We partner with reputable shipping carriers to ensure the reliable and efficient delivery of your orders. The specific carrier used for your shipment may depend on factors such as the shipping destination, package weight, and delivery service availability.
b) Shipping Options: During the checkout process, you can select from various shipping options based on your preferences and the estimated delivery time. The available shipping options and associated costs will be displayed for your review before your order is finalized.
c) Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination address. Please note that delivery times are approximate and may vary due to factors beyond our control, including customs clearance, local delivery services, and unforeseen delays.
d) Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, which will allow you to monitor the progress of your shipment. You can track your package on the respective shipping carrier's website using the provided tracking number.
**3. Shipping Costs and Customs Fees**
a) Shipping Costs: Shipping costs are calculated based on your package's weight, dimensions, and destination. The shipping costs will be displayed during checkout before you finalize your order. Please review the shipping costs carefully before proceeding with your purchase.
b) Customs Fees and Import Duties: For international orders, customs fees, import duties, or other similar charges may be imposed by the destination country's customs authorities. These fees are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information about potential fees before placing an international order.
**4. Shipping Address**
a) Accuracy of Shipping Address: It is your responsibility to provide an accurate and complete shipping address at the time of placing your order. Please double-check the shipping address details before finalizing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.
b) Address Modifications: If you need to modify the shipping address after placing an order, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request, but please note that address modifications may delay the shipment and incur additional charges if requested after the order has been processed.
**5. Lost or Damaged Shipments**
a) Lost Shipments: If your shipment is lost in transit, please get in touch with our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue. If the carrier confirms the loss, we will offer you a replacement or a refund for the lost items.
b) Damaged Shipments: If your package arrives damaged, please document the damage by taking photographs of the packaging and the damaged items. Contact our customer support team within a reasonable timeframe, and we will guide you through the resolution process. If applicable, we may request additional information or evidence to facilitate the insurance claim process.
**6. Order Tracking and Support**
a) Tracking Updates:
You can track the progress of your shipment using the provided tracking number. Please note that tracking information may take some time to be updated on the carrier's website after the package is shipped.
b) Customer Support: If you have any questions, concerns, or issues related to your shipment, please get in touch with our customer support team. We are here to assist you and provide any necessary support or information regarding your order's shipping status.
**7. International Shipping Restrictions**
a) Restricted Countries: While we strive to provide global shipping services, there may be certain countries or regions where we are unable to deliver due to legal restrictions, shipping carrier limitations, or other factors. If your shipping destination falls within a restricted region, we will notify you and offer alternative solutions if available.
b) Prohibited Items: Certain products or materials may be prohibited or restricted from international shipment due to customs regulations or carrier policies. You are responsible for ensuring that your ordered items comply with the applicable shipping restrictions. We reserve the right to cancel or modify orders that violate these restrictions.
**8. Changes to the Shipping Policy**
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. You must review this policy periodically to stay informed about our shipping procedures.
**9. Contact Us**
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please don't hesitate to contact our customer support team using the following information:
Email: support@ontheclockdesign.com
Address: 4000 W 6th Street, Suite B191, Lawrence, KS 66049
Thank you for choosing On the Clock Design. We appreciate your business!
Last updated: 6/20/23
Thank you for choosing On the Clock Design for your printing and shipping needs. This Shipping Policy outlines important information regarding the shipment and delivery of your orders. Please review this policy carefully to understand our shipping procedures.
**1. Order Processing Time**
a) Production Time: After placing an order, our production team requires a certain amount of time to process and prepare your items for shipment. The production time varies depending on the specific products ordered and their customization requirements. The estimated production time for each product is provided on the product page.
b) Order Verification: In some cases, we may need to verify your order details or artwork before proceeding with production. This verification process may extend the overall order processing time.
**2. Shipping Methods and Delivery**
a) Shipping Carriers: We partner with reputable shipping carriers to ensure the reliable and efficient delivery of your orders. The specific carrier used for your shipment may depend on factors such as the shipping destination, package weight, and delivery service availability.
b) Shipping Options: During the checkout process, you can select from various shipping options based on your preferences and the estimated delivery time. The available shipping options and associated costs will be displayed for your review before your order is finalized.
c) Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination address. Please note that delivery times are approximate and may vary due to factors beyond our control, including customs clearance, local delivery services, and unforeseen delays.
d) Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, which will allow you to monitor the progress of your shipment. You can track your package on the respective shipping carrier's website using the provided tracking number.
**3. Shipping Costs and Customs Fees**
a) Shipping Costs: Shipping costs are calculated based on your package's weight, dimensions, and destination. The shipping costs will be displayed during checkout before you finalize your order. Please review the shipping costs carefully before proceeding with your purchase.
b) Customs Fees and Import Duties: For international orders, customs fees, import duties, or other similar charges may be imposed by the destination country's customs authorities. These fees are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information about potential fees before placing an international order.
**4. Shipping Address**
a) Accuracy of Shipping Address: It is your responsibility to provide an accurate and complete shipping address at the time of placing your order. Please double-check the shipping address details before finalizing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.
b) Address Modifications: If you need to modify the shipping address after placing an order, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request, but please note that address modifications may delay the shipment and incur additional charges if requested after the order has been processed.
**5. Lost or Damaged Shipments**
a) Lost Shipments: If your shipment is lost in transit, please get in touch with our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue. If the carrier confirms the loss, we will offer you a replacement or a refund for the lost items.
b) Damaged Shipments: If your package arrives damaged, please document the damage by taking photographs of the packaging and the damaged items. Contact our customer support team within a reasonable timeframe, and we will guide you through the resolution process. If applicable, we may request additional information or evidence to facilitate the insurance claim process.
**6. Order Tracking and Support**
a) Tracking Updates:
You can track the progress of your shipment using the provided tracking number. Please note that tracking information may take some time to be updated on the carrier's website after the package is shipped.
b) Customer Support: If you have any questions, concerns, or issues related to your shipment, please get in touch with our customer support team. We are here to assist you and provide any necessary support or information regarding your order's shipping status.
**7. International Shipping Restrictions**
a) Restricted Countries: While we strive to provide global shipping services, there may be certain countries or regions where we are unable to deliver due to legal restrictions, shipping carrier limitations, or other factors. If your shipping destination falls within a restricted region, we will notify you and offer alternative solutions if available.
b) Prohibited Items: Certain products or materials may be prohibited or restricted from international shipment due to customs regulations or carrier policies. You are responsible for ensuring that your ordered items comply with the applicable shipping restrictions. We reserve the right to cancel or modify orders that violate these restrictions.
**8. Changes to the Shipping Policy**
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. You must review this policy periodically to stay informed about our shipping procedures.
**9. Contact Us**
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please don't hesitate to contact our customer support team using the following information:
Email: support@ontheclockdesign.com
Address: 4000 W 6th Street, Suite B191, Lawrence, KS 66049
Thank you for choosing On the Clock Design. We appreciate your business!
Last updated: 6/20/23